FAQ

If you experience Social Prospector freezing after logging in, as shown in the image above, there are two possible causes: Google Chrome is not...

The likely cause is a slow or unstable internet connection. We recommend switching to a better Wi-Fi network.

It's easy to identify when Social Prospector isn't properly connected to your Facebook profile. Simply check the top of the left-side menu. If you see...

At times, you may encounter a pop-up message in the Mass Messenger feature indicating an error when attempting to send a message to a specific...

If you find that your friend list is not loading inside of Social Prospector you need to verify that you have a username created for your Facebook...

We are constantly seeking innovative ways to enhance our software. For this very reason, we aim to simplify the process of submitting features you’d...

It’s essential to ensure that your Facebook profile has a username set. However, we’ve encountered situations where Facebook prevents users from...

There is about a 5% difference between the Facebook friend count displayed on users' profile pages and the data available on the friend list page....

That message is from Facebook, informing you that you have reached your cap for friend requests today. Typically, you must wait until the next day to...

Sometimes there can be a freeze or glitch during the auto update process. It typically occurs if your computer is low on RAM. To fix the issue, please...

Cannot Send To New Friends: There are times when Facebook restricts users from sending messages to new friend connections. This is an anti-spam...

Allowing Social Prospector to run in the background while engaging in other activities, or letting your computer go to sleep during automation, may...

As a routine precautionary measure, many antivirus software may show a warning if they do not yet recognize the sender. Please rest assured that our...

Filter Keywords Not working with filters? Your keywords are probably too specific. Try more simple keywords like - affiliate or CEO

Dark Mode Enabled Any issue you're experiencing is likely caused by the Dark Mode setting on your Facebook profile. Facebook dark mode is coded...

Social Prospector provides a generous commission rate of 33% on all direct SPP referrals & 15% for all upsells. Not only that but we are also offering...

How do I become an affiliate? You can become an affiliate for Social Prospector at any time by following the instructions in the Affiliate section of...

We have made it super easy for users to cancel or even reactivate their subscriptions from the billing portal in their back offices at...

Social Prospector Due to the nature of this software there is a 7 day refund policy. This time frame begins from the moment you purchase your Social...

You are allowed 2 active devices per account for Mac & PC. You can reset your device activations anytime by going to the "My Devices" page in your...