Stuck On "Checking Facebook Session"?

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If you experience Social Prospector freezing after logging in, as shown in the image above, there are two possible causes:

  • Google Chrome is not installed. Please ensure you have Google Chrome installed by downloading it here: https://www.google.com/chrome/

  • Anti-virus whitelisting is required. Your anti-virus software may be preventing Social Prospector from functioning correctly. We recommend whitelisting our application within your anti-virus program.

Lastly, we need to make sure that you have the correct Chrome path set on the settings page inside of Social Prospector:

Just like the image shows below, you can locate this Chrome path by pasting in the following command into your Chrome browser search bar: chrome://version/

Locate the Executable path and paste it.
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If you are still experiencing this issue after reviewing both of those solutions - submit a support ticket here: https://prospectorproducts.freshdesk.com/