To submit a ticket most efficiently, users should follow these steps outlined in the video above:
Record Your Screen: Use a screen recording tool to capture the step-by-step process that led to the issue. This helps the support team understand exactly what happened.
Download Loom: If you don't have screen recording software, download the free Chrome extension called Loom. It’s user-friendly and allows you to record your screen without needing to be on camera or speak.
Submit Your Ticket: After recording the screen, submit your support ticket. Make sure to attach the screen recording to the ticket.
Be Detailed: Ensure that the recording clearly shows the steps you took that resulted in the malfunction, bug, or glitch.
Wait for a Response: With the screen recording attached, the support team can quickly identify the issue and provide a solution, often within 24 hours.
By following these steps, users can help the support team resolve their issues more efficiently.
Once you have followed the protocol above, please go here to submit your ticket